Workforce Management

Featuring insightful operational assessment and improvement, the Telcordia® Force system, and exceptional Telcordia support, the Telcordia Workforce Management solution can transform field force and dispatch operations, especially in the triple play environment

With the growth in new and converged services and technologies, managing technician and vehicle operating expense is more critical than ever.

Telcordia Workforce Management is an integrated outside and inside dispatch solution that allows service providers to scale "triple play" deployments with fewer people, less miles, less time, lower costs, and higher customer satisfaction.

The central component of our solution is Telcordia® Force, an automated, dynamic appointment scheduling and dispatch system. Using a patented Telcordia "smart load" algorithm, the system:

• Assigns and schedules work based on technician skills, availability, and location
• Determines the optimal vehicle route, minimizing travel time and fuel consumption
• Constantly re-evaluates assignments based on changing demands and job completions, notifies technicians of work changes, and issues alerts and pages to inform dispatch centers of unusual events

Suitable to support mobile, wireline, satellite, and converged operators, the solution is deployed around the world to successfully manage a total of more than 100,000 technicians. Typical success metrics may include:

• Mileage reductions of more than 30%
• Vehicle maintenance savings of 20%
• Technician productivity improvements of up to 20%
• Dispatcher-technician ratios improved from 1:18 to 1:36
• Average payback period of 12 to 18 months