Home Network Assurance
Resolve – and Prevent – Network Problems
Home Network Assurance Overview
As the popularity of mobile and residential broadband technologies grows, so does the number of calls to your helpline. More than ever, your success depends on your ability to manage customer support costs.
If you find a cost-effective way to give customers a positive experience, you'll build a solid foundation for your future growth. That's what Home Network Assurance is all about.
What is Home Network Assurance?
By locally or remotely monitoring, diagnosing, and repairing network errors, Home Network Assurance, part of our Service Assurance suite, helps you resolve – and even prevent – network problems.
Our Home Network Assurance products can work together or alone:
- Universal ACS. Configures user equipment – automatically and remotely – for convenient device activation, update, diagnosis, and repair of compliant devices.
- Home Broadband Assistant. Monitors and automatically repairs home networks – it's designed to work with any home PC.
- Mobile Broadband Assistant. Monitors and automatically repairs connectivity – easily installs on mobile notebooks equipped with wireless modems.
- Broadband Agent Portal. Lets agents quickly, accurately resolve issues over the phone.
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Why Use Home Network Assurance?
Consider Home Network Assurance if you want to:
- Slash calls. Prevent many service calls from ever occurring by automatically repairing errors – before customers even notice them.
- Save time and money. Arm your operators with accurate, current data so they can quickly resolve issues over the phone.
- Work faster. Automate your monitoring, diagnosing, and repair to reduce operating costs.
- Build loyalty. Keep customers happy with fewer problems and reliable support.
- Communicate clearly. Empower operators with a graphical user interface that displays customers' monitors.
