Customer Care & Assistance
Comprehensive support that spans a wide range of needs, from preventative maintenance and problem identification, to onsite troubleshooting and response to technical questions.
Telcordia responds to your specific requirements with solutions that extend beyond standard maintenance support. Developed as a result of our years of experience in designing, installing and managing complex multivendor, multitechnology communications networks, our Product Support services include:
- Preventative maintenance
- Diagnostic problem resolution
- System restoration
- Operational problem assistance
- Emergency recovery assistance
- Remote technical support
Our network support engineers are experienced in virtually every type of telecom technology, and our strategic alliances with the leading network suppliers extends our knowledge base with direct access to these and many other product developers. Your business benefits with fast, reliable solutions to your networking needs.
Our Product Support Services can be customized to include a specific task or broadened to encompass total solution implementation. Account Service Teams are available to provide value added support across the suite of Telcordia products. These teams are geographically located to provide proactive and responsive support for your service needs.
We also offer traditional call center-based support through our Customer Solution Care Center (CSCC) and complement this with on-line client services.