Customer Solution Care Center

Customer Satisfaction is Our #1 Priority

Need help with a problem you have encountered? The Customer Solution Care Center (CSCC) is the place to call for technical assistance.

The CSCC provides live communication, hot line support, inquiry and information request processing, and problem investigation and resolution. We are ready to:

• consult with you on products, applications and features.
• provide technical assistance and problem resolution related to the Telcordia software systems.
• act as central point for tracking and reporting the status of problems.
• perform problem determination, restoration, and resolution support.
• provide additional notifications and escalation as necessary.
• address any other business and operational needs through support services.

Our CSCC Handbook explains when, how and who to call for product and service assistance. For your convenience, we also provide a list of contact phone numbers in the Contact area of this site. You can also use that page to send product-related feedback.

Telcordia clients can also go on-line with AXESS/WebQ and look for up-to-date information on the status of all technical assistance requests and for customer service bulletins.

Our new Telcordia® Granite Inventory customers can visit the Granite Customer Portal for product support.