Practice Areas
Operations
What we do
To establish new operations or upgrade existing organizations, we understand the full scope and interplay of communications-related processes: fulfillment, assurance, network creation/management, service management, customer relationship management, and/or billing. In addition, because Telcordia innovations lead the way in making all of these processes fast, automated and secure, no organization is better prepared to improve and harmonize your automated and manual operations.
How we do it
Our network design and engineering methodology flexes to support any objective from concept definition through business case, design, evolutionary plan, RFP/RFQ and procurement support, vendor management and coordination, test design and execution, network optimization, and turn-up.
Telcordia support includes:
Business and Operations – Process Engineering
Networks cannot achieve peak performance without complementary business processes. We can develop or improve processes that maximize the value of any services and technology platforms, and produce a practical roadmap for implementation. Our modular services can include: analyzing work centers, improving methods and procedures, exploring public-private partnerships, guiding change management and training, developing job requirements, and protecting continuity with disaster recovery policies.
Business Process Outsourcing
Telcordia is more than a trusted supplier and adviser. We are also an outsource partner worldwide, providing operational, customer contact, and IT services. Clients rely on our Business Process Outsourcing services, which free them to focus on core competencies, while we provide ongoing expertise in project management, systems development and hosting, quality assurance, clearinghouse services, continuity planning, and other specialty services.
Read about our practice in action: The Telcordia Integrated Flowthrough solution.