Operations Overview

Next generation services present a golden opportunity for significant profits. But if operations can't keep up with the demands those services make, operational costs and customer dissatisfaction can quickly spiral out of control.

Companies around the world turn to Telcordia to help them improve their operations. We assemble teams comprised of widely recognized network and operations experts to provide transformation programs that improve operational metrics and performance, and enable you to bring products to market in new and innovative ways.

We understand the full scope and interplay of communications-related processes, including planning and engineering, fulfillment, assurance, and work force management. We focus on the major aspects of sustainable change: reducing costs, improving customer outcomes, and implementing solutions that deliver measurable improvements in efficiency and quality. We work closely with your personnel to establish benchmarks and make sure the right KPI's are being measured, to design best-in-class processes and to ensure improvement sustainability.

Methodologies and Tools

We provide hands-on telecommunications consulting, complemented by our rich database of best practices, industry benchmarks, and proprietary tools. Our 5D™ Methodology evaluates and designs your operations using five key dimensions: leadership/people, technology, systems, data, and processes. Our approach to network design and engineering, service fulfillment, and service assurance can support any objective throughout the product/service lifecycle.

Our services and deliverables encompass work center analysis, methods and procedures, job aids, change management plans, improvement implementation programs, training, and job requirement development, helping you maintain efficiency.

Unique Perspective

With over 25 years of telecom industry consulting experience and a team of accomplished industry veterans, we have an in-depth understanding of the issues facing telecom providers. Our experts have a unique, detailed and proven perspective on telecom networks, services, processes, systems, and data, to help you solve your most challenging operational problems and lower costs.