Telcordia® Force
Field Force Automation and Workforce Management
Force Overview
Don't work harder. Work better.
With Force, you can cut major costs – such as vehicle and fuel expenses – while gaining greater control over your workforce.
Fully automated and modular, Force assigns workers and allocates resources based on real-time data. If schedules, resources, or priorities change, Force will automatically adjust work orders and alert technicians and dispatchers. It's the smartest, most efficient way to keep all your moving pieces – and people – connected.
What is Force?
Part of our Service Assurance suite, Force is an automated workforce management system that helps you organize your people, processes, and equipment.
Force features include:
- Dynamic Work Assignment. Adjusts schedules and reassigns workers to meet changing conditions – automatically.
- Appointment Management. Gives service representatives real-time information – so they can efficiently book and adjust appointments.
- Optimized Routing. Identifies and selects the most efficient routes for your field technicians.
Why Use Force?
Consider Force if you want to:
- Save money. Slash fuel and vehicle maintenance costs.
- Reduce costs. Cut your dispatcher/technician ratio by as much as half.
- Work more efficiently. Respond quickly to changing conditions and manage thousands of technicians based on priorities, skills, location, and workloads.
- Flex easily. Automatically resolve workload imbalances caused by service outages, vehicle problems, bad weather, and more.
- Stay connected. Keep technicians and dispatchers in touch at all times via smart phones, PDAs, or PCs.
- See clearly. Get a clear view of your network location data and give customer service representatives real-time data for accurate appointment scheduling.
