Telcordia® Force
Designed to "think like a dispatcher," Telcordia® Force is an open, modular field force automation system that enables dynamic workforce management that simplifies and automates appointments, technician scheduling and work assignment
Telcordia Force helps carriers boost productivity, decrease costs, and meet customer commitments with capabilities that provide:
- Dynamic Work Assignment - letting you respond quickly to changing conditions, and manage thousands of technicians based on skills, geography, and workloads
- Force-to-Load Monitoring - automatically resolving workload imbalances during adverse weather, network outages, or other peak demand times
- Optimized Routing - automatically identifying and selecting the best routes, saving travel time as well as fuel and vehicle maintenance expense
- Field Communications - keeping technicians and dispatchers in touch via smart phones, PDAs, or PCs
- Information Management - displaying location data (job sites, technician status, and estimated travel times) on GUI displays
- Appointment Management - allowing customer service representatives to book customer appointments based on real-time technician information
Responding to service calls is a cost of doing business. But it doesn't have to be an excessive cost, and, with Force, it can even be a competitive differentiator. Based on your business rules, our system automatically schedules, dynamically dispatches, and proactively manages all dispatch requests to help ensure that work is completed by the right technician, at the right place, at the right time. The system consists of interoperable modules, so you can design a custom solution that's right for you.
Force is featured in the Telcordia Workforce Management solution, an integrated outside and inside dispatch solution that allows service providers to scale "triple play" deployments with fewer people, less miles, less time, lower costs, and higher customer satisfaction.