Telcordia® Exception Manager
Order Management and Exception Handling
Exception Manager Overview
Complex processes and unexpected problems usually call for human intervention. That's where Exception Manager comes in.
Exception Manager is a single, easy-to-use tool that handles all the manual tasks within your ordering process. With it, you'll be able to resolve service activation failures – and make changes to orders – faster and more accurately.
What is Exception Manager?
Part of our award-winning Fulfillment suite, Exception Manager is a distribution, management, and resolution system that handles all manual tasks related to planned and unplanned exceptions, errors, and other activities.
Exception Manager features include:
- Work Activity Lists. Helps you allocate resources by creating up-to-date, prioritized to-do lists for your users and work centers.
- Dashboard. Provides an accurate big-picture view, displaying work item and exaction volumes, status, and milestones in near real time.
- Workflow Creation. Helps you quickly define, deploy, and maintain your exception resolution workflows.
- Scripting Framework. Lets you create your own exception handling rules.
- Detailed History. Shows your work activity, including assignment history, durations, resolution details, and more.
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Want added support? Supplement Exception Manager with:
Telcordia® Expediter
Automates and manages all the steps necessary to complete orders.
Why Use Exception Manager?
Consider this order management system if you want to:
- Cut costs. Save time and money by handling all manual resolutions with a single fallout and exception system.
- Work smarter. Base reports, escalation notification, and resource management on customizable thresholds and parameters.
- Work more efficiently. Provide meaningful feedback and analyses necessary to truly improve operations.
- Work faster. Speed order closure and quickly route work items to work centers with real-time data.
- Customize. Prioritize exceptions based on your users and needs.